CALL CENTER SOLUTIONS

With a proprietary back-end internet infrastructure, global outreach and the right connections, FabIntel has held true to its promise of diversity in service and innovation in spirit. We have had the pleasure to work setting up call/contact centers for various clients, their companies and their collaborations and their subsequent campaigns. With each aspect having its own unique requirements, FabIntel has a catalogue of technologies and ideas to jump-start your communicative needs.

FabIntel provides Asterisk Based Call Center Solution and Services.

1. Self-Hosted Solution
2. Cloud based Solution
3. Inbound & Outbound Services
4. Our solution supports Manual / Auto Outbound and Inbound Dialing for both national & international clients.
5. We are also providing “Per Agent/ Per Day Call Center Services” for marketing and promotional campaigns.

Features

1. Add your conteCall Detail Records
2. PABX (Private Automatic Branch Exchange)
3. Computer Telephony Integration (CTI)
4. Call Forward on Busy / No Answer
5. Call Transfer
6. Call Waiting
7. CRM Integration
8. Do Not Disturb
9. Interactive Voice Response (IVR)
10. Database Integration
11. Music On Hold
12. Roaming Extensions
13. Supervised Transfer
14. Time and Date/Scheduling